All our products are fully warranted to the original owner against defects in materials and workmanship for 14 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable, or we will notify you to inform you that we cannot be repaired it to a standard we consider to be durable and lasting.
Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 14 days guarantee above would apply. Warranty work will only be done with proof of purchase from Jersey Lily.
Our warranty becomes null and void on any item washed in, or exposed to, hot water, ironing, or placed in a dryer.
Due to the inevitable likelihood of imitation and counterfeit products on the worldwide market, we no longer warranty any products that you buy from any unauthorized dealer.
We entirely stance on our products. Your purchase of buying comes with the assurance that you’re receiving a genuine piece of handmade wearable art from Kashmir. Our policy is thoughtfully designed to ease up the process, save time, and make you feel reassured about your order.